EE Scam Text UK: Spot a Fake Message
EE will never ask for your PIN or password by text or email.
What a fake EE text looks like
This scam is a text message designed to look like it's from EE, claiming a payment has failed, your account is suspended, or a device delivery needs confirming. An example of the style: Your EE bill payment was declined. Update your payment details now to avoid service interruption. It usually includes a link to a fake EE-branded login page.
Why these texts are convincing
EE does genuinely text customers about billing and account matters, so a message on these topics isn't unusual by itself. The threat of losing service creates urgency that pushes people to click and act quickly, rather than pause to check the message independently.
Signs an EE text is a scam
- It asks you to click a link and enter your PIN or password. EE says it will never ask for either by text or email.
- It asks you to make a payment or transaction by following a link.
- There's pressure to act immediately or risk losing service.
- The sender isn't a number or short code you recognise as EE's own.
How the scam works step by step
First, a text arrives claiming a problem with your EE account or a payment. Second, a link opens a page built to look like EE's genuine login. Third, whatever you enter — your login details, PIN, or payment information — is captured. Fourth, the criminal can access your real EE account or use the payment details elsewhere.
How to check an EE text is genuine
Don't click the link. Log into the EE app directly, or type ee.co.uk into your browser yourself, and check your account there instead.
- EE offers two-factor authentication (2FA) on your online account as an extra security step. EE says that once 2FA is set up on your account, you won't be able to remove it.
- If you're unsure about a message, check your account directly rather than replying to the text or following its link.
If you've already entered your details
Log into your EE account directly and change your password immediately. If you entered card or payment details, contact your bank and explain what happened.
How to report a fake EE text (UK)
Forward it free to 7726, and you can also forward phishing emails referring to EE to phishing@ee.co.uk. If you've lost money or shared sensitive details, report it to Report Fraud at reportfraud.police.uk or 0300 123 2040 if you're in England, Wales, or Northern Ireland. In Scotland, report to Police Scotland on 101.
Frequently asked questions
Will EE ever ask for my PIN or password by text?
No. EE says it will never ask you for your PIN or password by text or email. Treat any message asking for either as a scam.
I clicked the link and entered my EE login details. What should I do?
Log into your EE account directly through the app or by typing ee.co.uk yourself, and change your password immediately.
Does EE have an email address for reporting phishing?
Yes. Forward phishing emails referring to EE to phishing@ee.co.uk, and forward suspicious texts to 7726.
Should I turn on two-factor authentication for my EE account?
Yes, it's a genuine extra layer of security EE offers. Be aware that EE says once 2FA is set up, you won't be able to remove it.
How do I report a fake EE text in the UK?
Forward it to 7726, and report it to Report Fraud at reportfraud.police.uk or 0300 123 2040 (Police Scotland on 101 in Scotland) if you've lost money or shared details.