Evri Scam Texts: How to Spot a Fake Parcel Text (UK)
Evri scam texts are designed to look urgent and official—but they're fake delivery notices meant to steal your money and personal information.
What a fake Evri text looks like
An Evri parcel scam text is a smishing message that imitates the courier so you tap a link and hand over card or personal details. An example of the style is: Evri: We missed you. Reschedule delivery and pay the £1.79 fee: evri-reschedule.example.
The hook is a small, believable fee - usually a redelivery, release, or address-check fee - because the amount looks too minor to question. The link opens a fake courier page that captures whatever you type. This guide shows how to spot the fake, track your parcel safely, and report it.
Why Evri texts are easy to fake
Evri launched in March 2022 after Hermes UK rebranded, and scammers still use both the old and new names. Our Hermes Scam Texts: How to Spot a Fake Parcel Text (UK) guide covers the same scam under the old brand.
Evri says it may contact customers by email or text to say a parcel is in its network, and that a genuine text may include a tracking link to Evri.com. Evri also says its text messages will only come from Evri, will only ever send a tracking link, will never ask you to reschedule a delivery or ask for payment to do so, and will never prompt you to install an app.
That means the safest check is not the sender name. It is what the text asks you to do. If it asks for payment, card details, personal information, or an app install, do not use the link.
Signs an Evri text is a scam
- It asks you to pay a small fee to redeliver, reschedule, release, or confirm a parcel.
- It asks you to reply with a letter such as
Yso a link can be opened. - The link is not a direct Evri tracking link on
evri.com, or it uses a lookalike or shortened address. - It asks for card details, bank details, personal information, or a security code.
- It tells you to install an app or download a file.
- It pressures you with a deadline before the parcel is returned.
- You were not expecting a parcel, or the tracking number does not match anything you ordered.
- Spelling and spacing errors can be clues, but a polished text can still be a scam.
How the Evri parcel scam works
First, a text claims a delivery failed or a small fee is due. Second, it pushes you to a link to pay, reschedule, or confirm your address. Third, the link opens a fake Evri page that asks for your address and card details. Fourth, the criminals capture what you enter.
The first payment may be small, but the card and personal details can be used for larger fraud. Some victims are then contacted by someone pretending to be their bank about the payment. Do not continue that call; hang up and contact the bank yourself using a trusted number.
How to check an Evri text safely
Do not tap the link or call a number from the text.
- Open the official Evri app or type
evri.cominto your browser yourself. - Use a tracking link from the retailer you ordered from if you have one.
- Check for a tracking-only Evri update rather than a payment, app install, or personal-details request.
Evri says its texts only send tracking links to its website, and it attempts deliveries up to three times. If the text asks for payment to reschedule a delivery, asks you to install an app, or asks for card or bank details, treat it as a scam. When you are unsure whether a linked site is a copycat, our guide on Is This Website a Scam? A Practical Checklist Before You Buy walks through the checks.
If you paid or shared card details
Contact your bank or card issuer immediately using the number on the back of your card. Tell them it was a scam, ask them to stop the card if needed, and ask about disputing the transaction. A card payment may be recoverable through chargeback, depending on the circumstances and card scheme rules.
If you sent money by UK bank transfer on or after 7 October 2024, mandatory APP fraud reimbursement rules may apply to Faster Payments and CHAPS transfers. The PSR rules include a 13-month claim window, a maximum claim amount of £85,000, possible exclusions, and a possible excess of up to £100. Report the scam to your bank as soon as possible and keep evidence.
If you shared personal details, consider Cifas Protective Registration at cifas.org.uk and monitor your credit reports with Experian, Equifax, and TransUnion. Keep the text, screenshots, payment receipts, and any website address you used.
How to report an Evri scam text (UK)
Forward the text to 7726. The NCSC says most UK phone providers let customers report suspicious texts for free this way, so the provider can investigate.
If the suspicious message mentions Evri, use the reporting options on Evri's cyber-security page so Evri can investigate and work with partners to take down fraudulent websites. If a similar scam arrived by email, forward it to the NCSC at report@phishing.gov.uk.
If you lost money, shared sensitive information, or were hacked, report it to Report Fraud at reportfraud.police.uk or on 0300 123 2040 if you are in England, Wales, or Northern Ireland. In Scotland, report to Police Scotland on 101.
Frequently asked questions
Is Evri the same as Hermes?
Evri launched in March 2022 after Hermes UK rebranded. Scammers use both names, so treat either brand the same way: do not tap payment links; check directly in the Evri app or at evri.com.
Does Evri charge a redelivery fee by text?
Evri says its text messages will never ask you to reschedule a delivery or ask for payment to do so. It says genuine Evri texts only send a tracking link to Evri.com.
I paid the fee - can I get my money back?
Possibly. Contact your bank or card issuer straight away using the number on your card, report it as a scam, and ask them to stop the card and dispute the payment. Watch for follow-up calls pretending to be from your bank.
I clicked the link but did not enter anything - am I at risk?
The risk is lower than if you entered details, but do not continue. Close the page, do not download anything, and run a security scan if the site prompted a download. If you typed card or personal details, treat them as compromised and contact your bank.
How do I report an Evri scam text?
Forward it to 7726. If the message mentions Evri, also use Evri's cyber-security reporting route. If you lost money or shared sensitive details, report it to Report Fraud in England, Wales, or Northern Ireland, or to Police Scotland on 101 in Scotland.