Amazon Delivery Scam Text UK: Spot a Fake SMS

Fake Amazon delivery texts are one of the most common SMS scams in the UK—but knowing what to look for will help you stay safe.

By Alex Bacsa · Published 2026-04-25 · Updated 2026-06-29 · 5 min read

What a fake Amazon delivery text looks like

An Amazon delivery scam text is a smishing message that pretends to be Amazon so you tap a link and hand over login, address, or card details. The usual hook is a "failed" or "held" delivery that needs an address confirmation or a small redelivery fee. An example of the style is: Amazon: Your parcel could not be delivered because the address is incomplete. Reschedule and pay the £1.45 fee: amzn-redelivery.example.

The tiny fee is bait to capture your card, and the link may open a fake Amazon login or payment page. This guide shows the warning signs, how to check safely, and what to do if you tapped the link.

Why these texts fool people

Many people are expecting an Amazon parcel, so a delivery problem feels plausible. The small fee seems harmless, and the sender ID and link can be made to look convincing.

The reliable check is to go to the source yourself: open the Amazon app or type amazon.co.uk into your browser and check Your Orders. Do not use the link in the text to decide whether the delivery problem is real.

Signs an Amazon delivery text is a scam

• It asks for a small redelivery, customs, or release fee through a text link.
• It asks you to confirm your address, card, or Amazon login through a link.
• The link is a lookalike domain such as amzn-redelivery.example, not a page you reached by typing Amazon's address yourself.
• It pushes a short deadline before the parcel is "returned".
• The details are vague, or you are not expecting that parcel.
• It arrives from an odd number or as an unexpected message.
• It asks you to ignore your usual Amazon app or account.

How the scam works

First, a text claims a delivery problem. Second, urgency and a small fee push you to tap the link. Third, a fake Amazon or payment page captures your login, address, or card details. Fourth, criminals use those details for card fraud, account takeover, or follow-up scams. Fifth, a call or message may pose as Amazon "security" and ask for more information.

Checking Your Orders directly, instead of tapping the link, breaks the chain.

How to check an Amazon delivery text safely

Do not tap the link or call a number from the text.

• Open the Amazon app or type amazon.co.uk yourself and check Your Orders for the real status.
• Track genuine deliveries through Your Orders or a carrier site you reached independently, not through a text link.
• Treat any delivery text that asks for a fee, card details, login, or address confirmation as unsafe until you have checked directly.
• Do not enter your Amazon password or card on a page you reached from an unexpected text.
• If a carrier genuinely needs action, use the carrier's own app or website reached independently.

If you are unsure whether a linked page is genuine, our guide on Is This Website a Scam? A Practical Checklist Before You Buy helps; our Amazon Scam Emails: How to Spot a Fake Amazon Email (UK) guide covers the email version, and DPD Scam Text Messages: How to Spot a Fake DPD Delivery Text covers courier delivery texts.

If you tapped the link or shared details

If you entered card details, contact your bank or card issuer immediately using the number on your card. Tell them it was a scam, ask them to secure the card, and ask about disputing any payment or chargeback where available.

If you sent money by UK bank transfer on or after 7 October 2024, mandatory APP fraud reimbursement rules may apply to eligible Faster Payments and CHAPS transfers. The PSR rules include a 13-month claim window, reimbursement within 5 business days in many cases, a maximum claim amount of £85,000, possible exclusions, and a possible excess of up to £100. The rules do not cover every payment type or every situation, so report it to your bank as soon as possible.

If you entered your Amazon login, change your password by typing amazon.co.uk yourself and turn on two-step verification. Then check Your Orders, payment methods, addresses, and messages for anything you do not recognise. If you shared identity details, consider Cifas Protective Registration at cifas.org.uk and monitor your credit reports with Experian, Equifax, and TransUnion. Keep the text as evidence.

How to report an Amazon delivery scam text (UK)

Forward the scam text to 7726 so your mobile provider can investigate. Report a suspicious Amazon message to Amazon at reportascam@amazon.com or through Amazon's scam-reporting page. If the same scam came by email, forward it to the NCSC at report@phishing.gov.uk.

If you lost money, shared sensitive information, or were hacked, report it to Report Fraud at reportfraud.police.uk or on 0300 123 2040 if you are in England, Wales, or Northern Ireland. In Scotland, report to Police Scotland on 101. Keep the original message and any screenshots.

Frequently asked questions

Reporting routes in this guide are checked against our verified canon of official UK sources — Action Fraud, the National Cyber Security Centre, and Citizens Advice — by an automated accuracy gate before publication. Fact-checked and updated by Alex Bacsa, Founder & Editor, on 2026-06-29. Read about how Beat the Scam writes guides.