Revolut Scam UK: Spot a Fake 'Security' Contact
Revolut scammers are getting smarter — but you can stay ahead by knowing exactly what they're copying.
What a fake Revolut security contact looks like
A Revolut impersonation scam is a call, text, or in-app-style message from someone claiming to work for Revolut's security or fraud team, telling you your account has been compromised. An example of the style is: We've detected suspicious activity on your Revolut account. To protect your funds, move your money to this secure account and confirm the one-time passcode we've just sent you.
The goal is to get you to authorise a transfer yourself, or read out a passcode that lets the scammer approve one. A genuine fraud check should not require you to move money to a new "safe" account or share a security code with a caller.
Why 'move it to a safe account' is always a scam
The "safe account" is the lie: no genuine bank or payment provider should ask you to move money to a new account to protect it. Revolut's scam guidance also warns customers not to make payments or share verification or security codes over the phone, and says calls should be confirmed in the app first.
A caller who asks you to lie to Revolut support about the real reason for a transfer — for example, to tell an agent it's for "something else" if asked — is trying to stop Revolut's own fraud checks from catching the payment. Treat that as a decisive red flag on its own.
Signs a Revolut contact is a scam
- You're contacted out of the blue about "suspicious activity", rather than raising a concern yourself first.
- You're asked to move money to a different account to "keep it safe".
- You're asked to read out a one-time passcode or security code over a call or message.
- The caller pressures you to act immediately, or tells you not to hang up and check.
- You're told to say something different to Revolut support if they ask why you're sending money.
- Contact arrives by phone call or SMS and has not been confirmed inside the Revolut app.
How the scam works step by step
First, a call or message creates panic by claiming your account is compromised. Second, the scammer offers a fix — usually moving your money to a "secure" account they control, or approving a payment using a passcode you read out. Third, if you resist, they may coach you to mislead Revolut's own fraud checks by giving a false reason for the payment. Fourth, once the transfer is authorised or the code is used, the money is gone.
Opening the Revolut app yourself and checking support there, rather than trusting an unexpected call or text, is the reliable test.
How to check a Revolut contact safely
Do not move money, read out a code, or follow instructions from an unexpected call or message.
- Open the Revolut app yourself and check Support/Chat directly, rather than replying to the message or call.
- Revolut does not offer general phone support and says it will not call without confirming it in-app first — treat an unexpected call claiming to be Revolut as suspicious.
- Never share a one-time passcode with anyone, including someone claiming to be from Revolut.
- If a caller asks you to lie about the reason for a payment, end the contact — that instruction alone confirms it's a scam.
If you've already moved money or shared a code
If you're still on the call or in the conversation, stop immediately and open the Revolut app to freeze your card and contact support through in-app chat, available 24/7. If you've already sent a payment, report it to Revolut through in-app chat as soon as possible — the sooner a bank-transfer scam is reported, the better the chance of recovering funds.
If you sent money by UK bank transfer on or after 7 October 2024, mandatory APP fraud reimbursement rules may apply to Faster Payments and CHAPS transfers, subject to a 13-month claim window, a maximum claim of £85,000, and a possible excess of up to £100.
If your money is held as an eligible deposit with Revolut Bank UK Ltd, FSCS protection is up to £120,000 per eligible person, per authorised firm — but that scheme protects you if the bank itself fails, not against you authorising a payment to a scammer, which is why acting fast to report it matters more.
How to report a Revolut scam (UK)
Report it to Revolut first, through in-app chat — this is the fastest way to flag a suspicious contact or an unauthorised or scam payment. If you can't access the app or chat, Revolut's support inbox is support@revolut.com.
If you lost money or shared sensitive information, also report it to Report Fraud at reportfraud.police.uk or on 0300 123 2040 if you are in England, Wales, or Northern Ireland. In Scotland, report to Police Scotland on 101. If the contact arrived by text, forward it to 7726; if by email, forward it to report@phishing.gov.uk.
Frequently asked questions
Is Revolut safe to use, or should I be worried about scams?
Revolut itself is a genuine, regulated UK financial service. The scam is criminals impersonating Revolut's security team by phone or message — do not move money to a "safe account" or share a passcode outside the app.
What to do if scammed on Revolut?
Open the app immediately, freeze your card if needed, and report it through in-app chat, available 24/7 — this is Revolut's primary channel for fraud reports. Then report it to Report Fraud if you lost money or shared sensitive details.
Does Revolut have a fraud phone number I can call?
Revolut does not offer general phone support. Reports should go through in-app chat, or support@revolut.com if you can't access the app. Be wary of anyone calling you claiming to be Revolut, since Revolut says calls should be confirmed in the app first.
Why can't people send money to my Revolut account, and it says it's a scam risk?
Revolut runs automated fraud checks on transfers and may flag or delay a payment it considers high-risk. This is a safety feature, not proof either you or the sender did anything wrong — check the in-app explanation or contact support through chat if a payment is blocked.
I was asked to move my Revolut balance to a 'secure' account — is that ever genuine?
No. A request to move money to a new or "safe" account to protect it is a classic impersonation scam. Stop the contact and report it through in-app chat immediately.