Jet2 Holiday Scam UK: Spot a Fake Deal or Contact
A genuine Jet2 booking can be checked directly — an unsolicited deal or message can't.
What a fake Jet2 deal or contact looks like
This scam is a WhatsApp message, social media ad, or "you've won" competition link claiming to be from Jet2 or Jet2holidays, offering a steep discount or a prize. An example of the style: Jet2 flash sale — win 4 free flights, click here before it closes. Public warnings about Jet2 impersonation scams have covered fake links, fake prizes, and fake social accounts.
Why these scams are convincing
Jet2 and Jet2holidays are well-known UK travel brands, so a message using their name carries automatic credibility. Fraudsters also create fake customer-service accounts on social media that reply to real customers' public complaints, which can make the contact feel timely and legitimate.
Signs a Jet2 contact is a scam
- The offer or message arrives via WhatsApp or social media, rather than from jet2.com or jet2holidays.com directly.
- A "Jet2 support" account on social media asks you to move the conversation to a direct message or WhatsApp.
- You're asked for bank details over social media.
- You're told you've won a competition or prize you never entered.
How the scam works step by step
First, a fake deal, prize link, or social media account impersonating Jet2 makes contact via WhatsApp or social media. Second, you're directed to a lookalike site or asked to share personal or payment details directly. Third, either there's no genuine booking or prize behind it, or your details are used fraudulently.
How to check a Jet2 contact is genuine
Use Manage My Booking directly on jet2.com or jet2holidays.com, with your own booking reference, surname, and departure date — not a link in a message.
- Only trust Jet2's verified official social media accounts, and be cautious of any account that messages you first.
- Jet2holidays package holidays can be checked through ABTA and ATOL routes. Use ABTA's member search and the CAA's ATOL checker rather than trusting a message's logo or membership claim.
If you've already paid or shared details
If you paid by card, contact your bank or card provider about a chargeback or, for a qualifying credit-card payment, a Section 75 claim. If you've a genuine Jet2 account, log in directly and check for any changes or activity you don't recognise.
How to report a Jet2 impersonation scam (UK)
Report a fake social media account to the platform it appeared on. If you've lost money, report it to Report Fraud at reportfraud.police.uk or 0300 123 2040 if you're in England, Wales, or Northern Ireland. In Scotland, report to Police Scotland on 101.
Frequently asked questions
How do I know a Jet2 deal or message is genuine?
Check it directly on jet2.com or jet2holidays.com and through Manage My Booking, rather than trusting a link or message that reached you via WhatsApp or social media.
Is Jet2holidays genuinely ABTA and ATOL protected?
Jet2holidays package holidays are promoted as ABTA and ATOL protected. Verify the details independently through ABTA's member search and the CAA's ATOL checker before relying on any message or social post.
I've already sent money for what I think was a fake Jet2 deal — what do I do?
Contact your bank or card provider about a chargeback or, for a qualifying credit-card payment, a Section 75 claim, and report the scam.
A "Jet2" account messaged me on social media asking for my bank details — is that genuine?
Treat it as a scam. Don't give bank details over social media; go directly to Jet2 or Jet2holidays through the official website or app instead.
How do I report a scam impersonating Jet2?
Report a fake account to the platform it appeared on, and report any money lost to Report Fraud at reportfraud.police.uk or 0300 123 2040 (Police Scotland on 101 in Scotland).